Shipping policy
Shipping Methods
BüroWerk offers multiple shipping options to meet your needs:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- International Shipping: Delivery times vary by destination
All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
Free standard shipping is available for orders over €50 within Germany.
International Shipping
We ship to most countries worldwide. Please note:
- Customs duties and taxes may apply
- Delivery times may vary due to customs processing
- International orders may require additional processing time
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Shipping Restrictions
Some products may have shipping restrictions due to:
- Size or weight limitations
- International shipping regulations
- Hazardous material restrictions
If any items in your order cannot be shipped to your location, we will notify you immediately.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
- Contact our customer service team immediately
- Provide your order number and details of the issue
- For damaged items, include photos of the packaging and product
We will work with the carrier to resolve the issue promptly.
Shipping Address
Please ensure your shipping address is complete and accurate. BüroWerk is not responsible for:
- Packages sent to incorrect addresses provided by the customer
- Additional shipping costs due to address corrections
- Delays caused by incomplete address information