Refund policy

Returns & Refunds

At BüroWerk, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items for a refund or exchange within 30 days of delivery.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as received
  • Original proof of purchase (order number or receipt) is required
  • Personalized or custom-made items cannot be returned
  • Art supplies must be unopened and in sealed condition

Return Process

  1. Log in to your BüroWerk account and initiate a return request
  2. Pack the item securely in its original packaging
  3. Include all accessories, manuals, and free gifts that came with the product
  4. Attach the return label provided in your return confirmation email
  5. Ship the package using the carrier specified in your return instructions

Refund Processing

Once we receive your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive email confirmation when your refund is processed

Damaged or Defective Items

If you receive a damaged or defective product:

  • Please notify us within 7 days of delivery
  • Provide photos of the damaged item and packaging
  • We will arrange for a replacement or full refund at no additional cost

International Returns

For international orders:

  • Return shipping costs are the responsibility of the customer
  • Customs fees and import duties are non-refundable
  • Please allow additional time for international returns to be processed

Non-Returnable Items

The following items cannot be returned:

  • Digital products and downloadable content
  • Gift cards
  • Personalized stationery and notebooks
  • Opened art supplies and writing tools

Need Help?

For any questions about our return policy or to initiate a return, please visit our Contact Us page or send an email to returns@bürowerk.com.

Last updated: [Insert Date]