Faq
Ordering & Payment
How can I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or check out as a guest.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure transactions.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (2-3 business days), and priority (1-2 business days) shipping options. Delivery times may vary by location.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Please contact our customer service to initiate a return.
Can I exchange an item?
Yes, we offer exchanges for products of equal value. Please contact us within 14 days of receiving your order to arrange an exchange.
Product Information
Are your notebooks and planners refillable?
Many of our notebooks and planners feature refillable designs. Please check individual product descriptions for specific details.
What materials are used in your paper products?
We use high-quality, sustainably sourced paper for all our notebooks, planners, and stationery items. Many products are FSC-certified.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.
Why can't I add items to my cart?
This might be due to browser cookies being disabled. Please ensure cookies are enabled or try using a different browser.
Can't find your question? Contact our customer service team for further assistance.